Posts Tagged ‘Social Media’

Today Nielsen  released graphs illus­trat­ing where con­sumers are get­ting trusted rec­om­men­da­tions. Their charts clearly illus­trate the impor­tance of peer rec­om­men­da­tions and clear com­mu­ni­ca­tion and inter­ac­tion from com­pany web sites. You can view the full post here. Where are your cus­tomers get­ting infor­ma­tion about your prod­ucts and ser­vices? What are their most trusted sources? Are your com­mu­ni­ca­tions reach­ing your audi­ence? Is it easy for them to join the con­ver­sa­tion and spread the word about your company?

On August 22nd, in con­junc­tion with my work with the Los Ange­les non­profit, Project Return Peer Sup­port Net­work, I had the good for­tune to par­tic­i­pate in the all-day Social Media for Non­prof­its con­fer­ence at UCLA. I have been to many music, tv/film, and tech con­fer­ences over the years and this was excep­tional on many lev­els. The event was packed with great pre­sen­ta­tions, case stud­ies, tools, tips, and won­der­ful peo­ple com­mit­ted to using tech­nol­ogy for social good. Co-producer Dar­ian Rodriguez Hey­man did a mas­ter­ful job as MC, bridg­ing the non-stop pre­sen­ta­tions with help­ful, tar­geted sum­maries. His clos­ing remarks tied every­thing together and he seemed to have as much energy and focus at the end of the day as he did at 9 a.m. Great Pre­sen­ta­tions Pre­sen­ters included: J.D. Lasica, founder of Socialbrite, Evan Bai­lyn, Founder of First Page Sage and Good Media Com­pany, Holly Ross, Exec­u­tive Direc­tor of NTEN, Bryan Breck­en­ridge, Head of Non­profit Solu­tions, Linked In, Charles Porch, Con­sumer Mar­ket­ing, Face­book, Matt Mahan, VP of Social Impact, Causes, Brian Fujito, CEO Razoo, Dave Boyce, CEO Fundly, Joel Bartlett, Direc­tor of Mar­ket­ing, PETA, and a panel dis­cus­sion fea­tur­ing, Geoff Liv­ingston, Fil­ib­erto Gon­za­lez and Nedra Wein­re­ich. Each pre­sen­ta­tion was avail­able online within min­utes . You can find the day’s robust tweet stream but search­ing on hash­tag, #sm4np. Take­aways: Big Ideas, Tar­geted Tools & Gran­u­lar Data No social media event would be com­plete with­out con­tin­ual ref­er­ence to Big Ideas like “Engage­ment” and “Authen­tic­ity”. The social media world is rapidly matur­ing and each day these high con­cept terms are demon­strated concretely,…

In his new book, We First — How Brands and Con­sumers Use Social Media to Build a Bet­ter World, cre­ative direc­tor and blog­ger Simon Main­war­ing makes a com­pelling argu­ment for the need to rede­fine cap­i­tal­ism, fac­tor­ing the social and envi­ron­men­tal foot­print into how we eval­u­ate and sup­port cor­po­ra­tions. Social com­mu­ni­ca­tion tech­nolo­gies pro­vide con­sumers with an increas­ing array of tools fos­ter­ing trans­parency and inten­tional, purpose-driven con­sump­tion. At first I thought Main­war­ing was preach­ing to the choir, but as I con­tin­ued to read this thor­ough and well doc­u­mented man­i­festo I became more and more excited. There are many inno­v­a­tive exam­ples and prac­ti­cal ideas here that can be applied by cor­po­ra­tions, con­sumers, gov­ern­ment agen­cies and non-profits to fos­ter sus­tain­able busi­ness prac­tices and cre­ate a bet­ter world. Highly recommended.

This is a fan­tas­tic intro­duc­tion to best prac­tices for online, direct-to-fan mar­ket­ing, pre­sented by Berkleemu­sic instruc­tor Mike King at NARM 2011. A must-see for musi­cians and any­one work­ing to engage fans or develop a social media strat­egy for their busi­ness. Video link: NARM video recap Embed­ded video below:

If you are inter­ested in more of researcher Nancy Baym’s find­ings on the rela­tion­ship between artists and fans down­load this pdf pre­sen­ta­tion. Good stuff!

Inter­est­ing, valu­able, con­tent is the heart of com­mu­ni­ca­tion with fans and fol­low­ers. Using social media effec­tively requires plan­ning and com­mit­ment.  Here are a few tips to get you going: Develop an Inte­grated Strat­egy Be real­is­tic about the time you can com­mit to online com­mu­ni­ca­tion. Find the right part­ners to help you. Develop your approach from the Big Ideas that make you unique; the ‘Why’ of you as an artist. Con­nect your online and offline strate­gies. Under­stand the Tools Each social media plat­form and chan­nel (and there are many) has a unique fla­vor. Your blog is a per­sonal com­mand post, Twit­ter is a cock­tail party, Face­book is like a neigh­bor­hood pub, and so forth. Deter­mine where your fans hang out and develop a plan that uses between 2 and 10 dif­fer­ent plat­forms. Don’t over­whelm your­self at first, but make sure you under­stand how each plat­form works; it’s strengths and weak­nesses. Tools like Hoot­Suite and Tweet­Deck allow you to man­age sev­eral com­mu­ni­ca­tion chan­nels in one dash­board and send Tweets and sta­tus updates to mul­ti­ple ser­vices with one click. You can also delay post­ing times so that you can ‘pre-publish’ out­bound com­mu­ni­ca­tions. Share Your Pas­sions So how do you cre­ate all this con­tent? Be real, have fun and share your pas­sions. Get a lit­tle out­ra­geous and con­tro­ver­sial. Your music gen­er­ates a slew of byprod­ucts that can help you build a com­mu­nity of active fans. If you are a gui­tar player in search of the ulti­mate tone, talk about your rig. If you are a foodie that sam­ples every regional cuisine…

Cus­tomers trust each other more than they trust brands.” — Jere­miah Owyang, Altime­ter Group ana­lyst — I just caught a highly infor­ma­tive webi­nar hosted by Jere­miah Owyang, indus­try ana­lyst at Altime­ter Group and the folks at jan­rain and Badgeville. It is a bit long so here are few take­aways… In a sur­vey of 140 global-national cor­po­ra­tions the Altime­ter Group found that the num­ber one ‘go to mar­ket’ goal for 2011 is the effec­tive inte­gra­tion of social media into cor­po­rate web­sites. In this webi­nar Owyang describes a hier­ar­chy of Use Cases each with sev­eral real world exam­ples. No Inte­gra­tion — Your web­site is irrel­e­vant. You are not con­nected to the trusted dis­cus­sion hap­pen­ing in social net­works. Your invest­ments are not work­ing together well. Social Link­ing — This send users off of your site, and while it has made Face­book tons of money, it is not the best strat­egy for your brand. Owyang rec­om­mends skip­ping this step all together and mov­ing directly to… Social Aggre­ga­tion — This comes in Basic, Curated, and Con­tex­tual vari­eties. Some exam­ples: The increas­ing use of social sign-ins Samsung’s inte­gra­tion of live social feeds into their event screens at the recent SXSW con­fer­ence Huff­in­g­ton Post’s aggre­ga­tion of real­time user com­ments into arti­cle pages Social Pub­lish­ing — Encour­ag­ing cus­tomers to share infor­ma­tion, push­ing it back out to the social web. Social Con­text — The prac­tice of con­tin­u­ally updat­ing cus­tomer per­sonas based on con­nec­tions and con­text. A good exam­ple is Amazon’s con­tent rec­om­men­da­tions dri­ven by friends’ reviews and buy­ing choices. Seam­less Inte­gra­tion — The future… URLs…